Terms and Conditions of Services
Disclaimer: Sometimes individual arrangements are made between Jessicat's Medi Spa and clients.
These arrangements are outlined in emails that provide proof of these arrangements.
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To ensure smooth operations and consistent results for every client, please read and understand the following terms and conditions related to scheduling, payments, rescheduling, and membership maintenance.
1. At-Home Beauty Technology Terms & Conditions:
- When clients first come on board for Foundation treatment packages, they are provided with all skincare complimentary.
- A Soft-Faced Silicon LED Light Mask Set is also loaned to them in the lead-up to starting and while working through their Foundation treatment package.
- After completing Foundation packages, if a client commits to a Next Step Membership, they are gifted a Soft-Faced Silicon LED Light Mask Set permanently.
- If clients leave our service after completing a Foundation package they are expected to return the loaned device.
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- All clients that go on to commit to our Next Step Membership will be provided with other at-home beauty technology as deem appropiate to their individual needs by Jessica Lawson.
These devices may include Microdermabrasion, Microcurrent skin, Microneedling Roller and Pen devices, as well as EMS and/or Microcurrent Muscle devices.
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- If clients do not finish their first Next Step membership they are expected to return all devices provided to them which are given under the understanding that they complete the first annual Next Step Membership.
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2. Scheduling:
Appointment schedules are sent out mid-way through each client's current package or membership. This helps us manage bookings for up to 90 clients while doing our best to secure each person’s preferred timeslot.
We kindly ask clients to confirm their schedules as soon as possible so we can secure their preferred timeslot.
3. Rescheduling Appointments:
Appointment reminders are sent out on Wednesday, the week before appointments are booked. We kindly ask for an answer within 24 hours to confirm appointment times.
We will always do our best to help clients reschedule appointments.
Jessicat thanks her clients for understanding when she needs to reschedule their appointments due to her suffering a sudden illness or having an emergency. She extends the same courtesy to clients.
Unfortunately, there is only one Jessicat and up to 90 BeautyCats to consider when scheduling.
The key to our complicated scheduling work is communication, and clients providing notice as soon as possible when holidays, family events or work commitments clash with scheduled appointment times.
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Providing appointment schedules to clients six months in advance enables us plenty of time to reschedule appointments when needed, as long as clients send us notification as soon as they know their availability has changed.
We ask for at least three weeks' notice wherever possible when changing appointment times, as last-minute changes (such as the week before schedule appointments) can be difficult to facilitate.
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If a client reschedules with less notice, Jessicat may, at her discretion, deduct an appointment from a client's treatment package/membership. This means a treatment session will be charged but not attended.
Jessicat makes this decision on a case-by-case basis.
Please note that packages that include Microcurrent muscle work are harder to reschedule for clients who need to come every 3-4 weeks to keep their results on track.
4. Payment Plans:
All packages and memberships must be paid in full by the second last appointment. Extended payment periods may be provided on a case-by-case basis. However, the general rule is that all payments are paid out by the second last appointment within the treatment membership/package.
Clients on weekly payment plans must ensure payments are made on time and in accordance with the agreed schedule sent via email.
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Payment schedules are created and agreed upon before clients begin treatment packages/memberships.
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If payment plans are not followed and payments are not received at the agreed time, they may result in the need for a catch-up lump sum payments to get payment plans back on track.
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Alternatively, amending future weekly payment amounts may be needed to get payment plans back on track.
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In situations where payments are missed to the point of a substantial amounts being owed, treatment packages may need to be adjusted/changed so that the package suits the client’s beauty needs and budget better.
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We reserve the right to stop providing treatments if payment plans are not adhered to as agreed upon via email before clients commence treatment packages or memberships.
In these situations, payment plans or outstanding amounts owed may need to be paid before treatments are once again provided.
5. Numbing Cream
To ensure your comfort and the smooth running of appointments, clients are required to purchase a new numbing cream every four (4) appointments. This helps us maintain an adequate supply for your treatments in the clinic.
We may send reminders before your upcoming session to prompt you to purchase your next numbing cream. However, if you arrive for your appointment without one available in the clinic and Jessicat needs to use hers, the cost of the numbing cream will be charged to your account.
6. Diamond Membership & Intensive Microcurrent Muscle Appointments:
Diamond Members are required to attend their scheduled appointments every 3–4 weeks (maximum 5 weeks between sessions) to maintain optimal results.
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If a client is away for more than 4 weeks and misses a session, they may be required to book a $199 Intensive Microcurrent Muscle Catch-Up Session to get results back on track. If more than 5 weeks have passed since their last appointment, a catch-up session may be required for each additional week missed.
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This ensures we can restore and maintain the progress we've achieved.
​This is decided upon on a case-by-case basis.
We appreciate your cooperation and understanding as these policies are designed to support your skin journey and ensure every client receives the highest level of care and consistency.
Whilst it is not common practice and Jessicat has done so only twice in the years she has been providing her medi-spa services, Jessica Lawson reserves the right to stop providing treatments to clients when she deems necessary/appropiate.
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Client accounts will be finalised in a timely manner (within a month), with any refund or outstanding balance assessed/provided.
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If you have any questions, please don’t hesitate to contact us.
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Thank you.
Warmly,
Jessicat’s Medi Spa Team