Policies and Proceduress
To ensure smooth operations and consistent results for every client, please read and understand the following policies related to scheduling, payments, rescheduling, and membership maintenance.
1. Scheduling:
Appointment schedules are sent out mid-way through each client's current package or membership. This helps us manage bookings for up to 90 clients while doing our best to secure each person’s preferred timeslot.
We kindly ask clients to confirm their schedules as soon as possible so we can secure their preferred timeslot.
2. Rescheduling Appointments:
Appointment reminders are sent out on Wednesday, the week before your appointment is booked. We kindly ask for an answer within 24 hours to confirm your appointment time
We will always do our best to help clients reschedule appointments.
Jessicat thanks her clients for understanding when she needs to reschedule their appointments due to her suffering a sudden illness or having an emergency. She extends the same courtesy to clients when they suffer sudden illness or emergencies.
Unfortunately, there is only one Jessicat and up to 90 BeautyCats to consider when scheduling.
The key to our complicated scheduling work is communication, and clients providing notice as soon as possible when holidays, family events or work commitments clash with scheduled appointment times.
Providing appointment schedules to clients six months in advance enables us plenty of time to reschedule appointments when needed, as long as clients send us notification as soon as they know their availability has changed.
We ask for at least three weeks' notice wherever possible when changing appointment times, as last-minute changes can be difficult to facilitate.
If a client reschedules with less notice, Jessicat may, at her discretion, deduct an appointment from a client's treatment package/membership. This means an appointment time will be charged but not attended.
Jessicat makes this decision on a case-by-case basis.
Please note that packages that include Microcurrent muscle work are harder to reschedule for clients who need to come every 3-4 weeks to keep their muscle results at their best.
3. Payment Plans:
All packages and memberships must be paid in full by the second-to-last appointment. Extended payment periods maybe provided on a case-by-case basis. However, the general rule is that all payments are paid out the second-to-last-appointment.
Clients on weekly payment plans must ensure payments are made on time and in accordance with the agreed schedule.
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Weekly payment schedules are created and agreed upon before clients begin treatment packages/memberships.
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If payment plans are not followed and payments are not received at the agreed time, they may result in the need for a catch-up lump sum payment to get payment plans back on track.
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Alternatively, amending future weekly payment amounts may be needed to get payment plans back on track.
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In situations where payments are missed to the point of a substantial amount being owed, treatment packages may need to be adjusted/changed so that the package suits the client’s beauty needs and budget better.
We reserve the right to stop providing treatments if payment plans are not adhered to as agreed upon via email before clients commence treatment packages or memberships.
In these situations, payment plans or outstanding amounts owed may need to be paid before treatments are once again provided.
4. Diamond Membership & Intensive Microcurrent Muscle Appointments:
Diamond Members are required to attend their scheduled appointments every 3–4 weeks (maximum 5 weeks between sessions) to maintain optimal results.
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If a client is away for more than 4 weeks and misses a session, they may be required to book a $199 Intensive Microcurrent Muscle Catch-Up Session to get results back on track. If more than 5 weeks have passed since their last appointment, a catch-up session may be required for each additional week missed.
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This ensures we can restore and maintain the progress we've achieved.
This is decided upon on a case-by-case basis.
We appreciate your cooperation and understanding as these policies are designed to support your skin journey and ensure every client receives the highest level of care and consistency.
Whilst it is not common practice and Jessicat has done so over twice in all the years she has been providing services at Jessicat’s Medi Spa. Jessica Lawson reserves the right to stop providing treatments to clients when she deems necessary.
Client accounts will be finalised professionally, with any refund or outstanding balance requests assessed on a case-by-case basis and processed within appropriate timeframes.
If you have any questions, please don’t hesitate to contact us.
Thank You.
Warmly,
Jessicat’s Medi Spa Team